Support
Support & Troubleshooting
Answers to the most common questions, plus quick fixes for known issues. Can't find what you need? Reach out directly.
Getting started
Open the web app, drag a folder of images onto the workspace, and Motion Studio handles the rest — import, sequencing, preview, and export. No account required.
Supported image formats
Motion Studio accepts JPG, JPEG, PNG, WebP, AVIF, BMP, and TIFF images. All common camera and screenshot formats are supported.
Export formats
Export as GIF, MP4, WebM, APNG, WebP, or MOV. See the export format guide for details on which format to use.
Browser compatibility
The web version works best in Chrome, Edge, and Firefox. Safari works for most features but may have limited WebM export support.
Desktop version
The desktop app adds native file access, background rendering, and removes browser memory limits for large sequences. Available on the download page.
Privacy & data
Your images are processed locally in your browser or on your machine. Motion Studio does not upload your images to any server during normal use. See the privacy policy for details.
Common issues
Images appear in the wrong order
Motion Studio sorts by filename. If your files have inconsistent naming (e.g., mixing IMG_001 and photo_2024), rename them with sequential numbers or dates, or drag frames to reorder manually.
Export is slow or unresponsive
Large sequences with thousands of high-resolution frames can exceed browser memory. Reduce the output resolution, trim unnecessary frames, or switch to the desktop version for higher limits and background rendering.
GIF file is too large
See the GIF optimization guide for tips on reducing file size. The most effective step is reducing the output resolution.
Still need help?
Send us a message through the contact form. We typically respond within one to two business days.
You can also browse the guides for step-by-step walkthroughs or search the site for a specific topic.